Elite Access

Questions to put to XO

1. What is the minimum I have to commit to start, and what does that buy me in hours or days?
2. What is my all-in hourly rate for the aircraft I would actually fly, including every surcharge?
3. Do you discount roundtrips, by how much, and what counts as a roundtrip?
4. Which of these does my hourly rate already cover: federal excise tax, fuel surcharges, taxi time, de-icing, catering, wi-fi, repositioning, segment fees?
5. How many minutes of taxi time are billed per flight, and is it charged on top of any daily or segment minimum?
6. Is there a daily minimum, and how is it applied on a day when I fly one short leg?
7. How much notice do you need for a typical booking, and how much for a peak day?
8. How many peak days are there a year, when are they, and what is the surcharge?
9. If my assigned aircraft is unavailable, do you guarantee a comparable replacement at my contracted rate, and at whose cost?
10. Is every region I fly inside your primary service area, and what changes when I fly outside it?
11. Is my deposit refundable, refundable with a fee, or non-refundable — and is there a paid option to make it refundable?
12. Is my deposit held in escrow, in a segregated account, or in your general operating account?
13. When do my hours or funds expire, and can the term be renewed or extended?
14. Are there any inactivity provisions — do my funds drain if I do not fly for a certain period?
15. How long have you operated this program, who owns the company, and can you share your published completion rate?
16. What third-party safety audit ratings do you hold, and what is the minimum you require of any operator you book on my behalf?